Replacing lost tickets & passes

*Please note: Due to the current Coronavirus situation we are unable to replace paper tickets, this includes child and scholar passes. We apologise for any inconvenience caused.

The vast majority of lost tickets and passes can be replaced, how they are replaced will depend on the type of ticket/pass and where it was orginally purchased from

Please use the guide below to find out how to get one replaced. 

Adult

Due to the current Coronavirus situation we are unable to replace paper tickets, this includes child and scholar passes. We apologise for any inconvenience caused.

Child

Due to the current Coronavirus situation we are unable to replace paper tickets, this includes child and scholar passes. We apologise for any inconvenience caused.

Student

Due to the current Coronavirus situation we are unable to replace paper tickets, this includes child and scholar passes. We apologise for any inconvenience caused.

Older or Disabled Person's Travel Pass

Due to the current Coronavirus situation we are unable to replace paper tickets, this includes child and scholar passes. We apologise for any inconvenience caused.

 

Please note that refunds will not be given for tickets purchased for travel while waiting for your replacement to arrive.

Lost your Direct Debit travel pass?


Great news! If you are a member of the WMCA Direct Debit travel scheme you can now replace your lost/stolen travel pass online. 

Replace your lost pass here

Stay up to date


Don't miss out on vital information, sign up today and be in the know at all times.

Follow us on...


Swift Pay As You Go


If you pay cash fares to travel, PAYG is the smarter and cheaper way to travel by bus and tram in the West Midlands.

Find out more