Disabled Person’s Free Travel Pass

Coronavirus (COVID-19) update:

We are pleased to inform you that from Thursday 19 March 2020, and until further notice, the restriction on travel before 09.30 has been suspended meaning that those eligible can travel free of charge on all bus, rail and tram services in the West Midlands Network area from the start of service - excluding services ran by A&M Group - Flexibus.

Many leading supermarkets have decided to open early, or set aside the first hour of business exclusively for older customers and those most vulnerable to Covid-19. We hope that being able to use your pass earlier will allow you to take advantage of this.

Please bear in mind the Government's advice about restricting social contact, particularly if you are over 70 or have underlying health conditions, and of course please do not travel if you are self-isolating. If you are unsure then please refer to the latest advice from the NHS and Public Health England at https://www.nhs.uk/conditions/coronavirus-covid-19/.

Yours Sincerely,

Laura Shoaf

Managing Director TfWM

PLEASE NOTEDue to the current Coronavirus situation we are unable to process new applications. Mobility clinics are suspended until further notice. We will contact you to rearrange your appointment. 

 

The English National Concessionary Pass (Disabled Person’s Free Travel Pass) gives disabled people free travel by bus anywhere in England during 'off-peak' times - between 9.30am and 11.00pm Monday to Friday. All day at weekends and on public holidays. 

Additional Benefits for West Midlands Residents

Residents of the West Midlands are also entitled to:

  • Free local train and metro travel during the above times, as well as extended travel beyond off-peak hours.
  • This includes the last service of the day on all buses, trains and metro in the area. For 24-hour services, end of daytime service will be defined as 11:59pm.

You can use your pass in standard class on the train, anywhere in the Blue Zone on this map

Need to travel before 9:30am?

You can now travel before 9:30am Monday-Friday for £1 single-fare on National Express West Midlands buses. You can purchase this ticket from the bus driver by presenting your pass and asking for a £1 single-journey ticket.

If you need to travel frequently before 9:30am, you can buy a pre 9:30am add-on ticket.

Conditions of use. 

Are you eligible?

The Transport Act 2000 sets out seven qualifying conditions for disability passes and your disability must be long-term or expected to last at least 12 months.

The seven categories are:

A. Registered blind or partially sighted

B. Severely or profoundly deaf

C. Without speech

D. Disability or injury which has a substantial and adverse effect on ability to walk

E. Loss of the use of both arms or without arms

F. Learning disability

G. Would be refused a driving licence on the grounds of medical fitness, for example:

  • Uncontrolled epilepsy
  • Severe mental disorder
  • Liable to sudden attacks of giddiness or fainting
  • Established dementia conditions
  • Inability to read a registration plate in good light at 20.5m (with lenses)

This list is not comprehensive - if in doubt please call us on 0345 303 6760.

You must carefully review the guidance notes before applying for a Disabled Person’s Free Travel Pass. The notes are also available in large print.

The WMCA Method Statement explains how we process and assess your application.

 

How to apply

Due to the current Coronavirus situation we are unable to process new applications.

We apologise for any inconvenience caused.

If you have an existing older persons or disabled persons travel pass that is due to expire before 30 June 2020, you do not need to contact us we will send you a replacement pass automatically. If you have not received your new pass 2 weeks before your current one expires, then please give us a call.

Need to replace your pass?

Order a replacement online

The easiest way to order a replacement – if you have lost or misplaced your pass – is online. There will be an administration fee, so please make sure you have a credit or debit card to hand. To get started, click on the button below.

Replace your pass

Has your pass been stolen?

Please call us on 0345 303 6760

If your pass has been stolen and you have a crime reference number, a replacement is free of charge. Lines are open Monday – Friday 8am-6pm, except Wednesdays from 10-6pm. We are also open on Saturdays from 9am-1pm.

Prefer to order a replacement through the post?

Download the Replacement Pass Form. You will need to include a cheque or postal order for £7.50, made payable to West Midlands Combined Authority. If you need to update your photograph, please include this with the replacement form.

We aim to send a replacement pass to you within 3-5 working days.

Need to update your personal details?

Due to the current Coronavirus situation we are unable to process new applications.

We apologise for any inconvenience caused.

If you have an existing older persons or disabled persons travel pass that is due to expire before 30 June 2020, you do not need to contact us we will send you a replacement pass automatically. If you have not received your new pass 2 weeks before your current one expires, then please give us a call.

Plan your journey

Plan your journey


Change

Leaving:

Now

Options

Show me:

All transport

Alternatively

Mobility & Advanced search

Healthcare Travel Costs Scheme (HTCS)


You may be able to claim for financial help towards travel costs if you need NHS treatment at a hospital.

Find out more

Travel by Coach


If you’re registered disabled you may be able to save 1/3 on selected fares when you travel by National Express Coaches.

Find out more

Travel by National Rail


If you meet the criteria for a Disabled Persons Railcard you could save 1/3 off rail fares to travel across Britain.

Find out more

Accessibility


A wide range of accessible transport options so that everyone can get around.

Find out more

Follow us on...


Swift Pay As You Go


If you pay cash fares to travel, PAYG is the smarter and cheaper way to travel by bus and tram in the West Midlands.

Find out more